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Check both adapters are switched on and make sure the Ethernet cables are securely connected. One by your YouView box and one by your router. There should be two powerline adapters plugged in to your mains. To be safe, disconnect and reconnect it.įollow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports. Pick your connection: Direct Ethernet cableĬheck the Ethernet cable is securely connected to the Ethernet port. Though to check, just press the blue YouView button, scroll along to settings, then scroll all the way down, then press enter on 'Device Information'. We’ll walk you through what to do.įirst things first, we need to check how your box is connected to your router. Sarah, you either have a BT supplied BT T2100 which you have bought second hand or a retail BT box which is branded T2110. If you have continued issues with connecting via Wi-Fi, we would recommend trying a wired connection instead. If there is a general network connection issue, it will display a YVM104 Error Message, If this is the case, you will be prompted to go through the setup journey to re-establish the connection. If this is the case, you will be prompted to go through the setup journey to re-establish the connection. If there is a local network connection issue, it will display a YVM102 Error Message. If you have a Wi-Fi connection: Go to Broadband Connection within your Settings menu. You can get to the cog by pressing Up and right after opening the Menu. *Settings can be found via the cog in the top right corner of the Menu. If it says your box is not connected select Edit connection and then Auto connect You can check this on your box through the steps below.
#Bt youview t2100 tv
Our team of moderators and TV experts are never too far away and they will be around for any issues that cant be resolved solely on Community.Check your box has a stable connection to the internet. If anyone is having a similar issue in what has been described on this thread, please create a new thread and give other members the chance to offer support. I want to give a special shout out to the support in testing as well as your valuable input in this discussion.Īs we have a high degree of certainty that this issue has been resolved, I am going to go ahead and lock this thread.
![bt youview t2100 bt youview t2100](https://i.ebayimg.com/images/g/snAAAOSwMXxfecHg/s-l640.jpg)
We could not have reached this stage without the input and feedback from all you guys, this is where an online Community shows its real value.
#Bt youview t2100 trial
Data from the trial and pilot groups that tested this fix has remained positive and no further issues have been identified. The latest release 32.43.0 has fully resolved this specific issue. I would like to thank you all for your continued patience while we investigated this issue and ultimately rolled out a fix, it took a lot longer than we would have liked but as of the weekend just past, we have rolled the fix out to 100% of our customer base That still says the problem is signal related to me.
#Bt youview t2100 update
Whilst it might be tempting to tie your problems to the code update if you think they occurred at similar times, it sounds like you have most channels working fine, and a small number with problems. Also remember that HD is more susceptible to problems than SD as it involves a lot more data being transmitted. It's not an exact science but it's usually good enough to point you in the right direction. My advice remains to take a small sample of channels from each mux (see freeview data from your transmitter), and note the signal strength/quality levels on both the YouView box and your TV's own tuner for comparison as some devices may be more tolerant than others. That is why when a problem occurs, it rarely just ONE channel affected - it will usually be every channel in that mux.
![bt youview t2100 bt youview t2100](https://i.ytimg.com/vi/0ihnPq9jWTQ/maxresdefault.jpg)
It is your device that takes that single stream of data and splits it back out into individual channels. at the transmitter end, all the channels in that mux group are effectively combined and shoved down the same transmission pipe.
![bt youview t2100 bt youview t2100](https://i.ebayimg.com/images/g/lVQAAOSwf7Ja3eeQ/s-l300.jpg)
Which channels were the two programmes on? You need to bear in mind that channels aren't transmitted individually.
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